TERMS & CONDITIONS
Please find the terms and conditions for Playa Palms Beach Hotel below.
RESERVATIONS POLICY
​All reservations require a prepayment deposit depending on the season, even those reservations made with online agencies or any other third party company.
If you have a specific situation because of the country of your precedence, please contact us and we will be glad to provide and an alternative payment form.
Reservations without prepayment will not be confirmed. We kindly ask you to only book the nights you are sure you will be staying.
All charges are done in Mexican Pesos. The hotel is not responsible for an exchange rate fluctuation or any bank fee associated by the use of a credit card.For reservations staying from January 5 until December 20:
*A two-night deposit will be charged at time of booking. The balance is paid at hotel check in.For reservations staying from December 21 until January 4:
*50% will be charged at time of booking
*The rest will be charged 30 days prior to arrivalRATES:
The room rate in studios is for two persons per room. In our suites, the rate is for up to four people.  Breakfast is included for two persons in the studios and for up to four people in the suites.A fee of 23.80 USD (taxes included) per night will be charged for each additional adult staying in an Ocean View Studio or an Ocean Front Studio.The rates do not include taxes (IVA 16% and Lodging 3%).RATE EXCHANGE:
The hotel charges the deposit in local currency (MXN). The exchange rate in our country is subject to fluctuations according to the international money market. Therefore, if a credit card is submitted as a way of payment, a slight difference in the amount posted in the final statement of the bank and our account may be reflected. The hotel is not responsible for these discrepancies and will apply the hotel’s exchange rate of the day.

CANCELLATIONS:
For reservations staying from January 5 until December 20:
*More than seven days before the date of arrival, 100% refundable
*Seven days or less before the arrival date, not refundable

For reservations staying from December 21 until January 4:
*More than 30 days before the date of arrival, 100% refundable
*30 days or less before the arrival date, not refundable

Unused nights, no-shows and/or early departures are not refundable.
The policy applies to cancellations forced by unforeseen events such as lost flights, cancelled flights, expired passports, illness, strikes, weather situation, etc.

CREDIT CARDS:
We accept Visa, MasterCard and American Express. If you pay with American Express, please submit the security code in comments or notes in your reservation. If we don’t receive it we will contact you to request the code.

All guests are required to present the credit card that was used in the reservation payment at check in. Additionally a photo ID (driver’s license, state ID, Mexican identification or passport) must be presented. The name on the credit card must match the name on the ID.

If the person who paid for the reservation will not be present at check in, please contact the reservations department at reservations@playapalms.com to validate the credit card and authorize the charge. Other, we will not be able to deliver the room key.

Customer signature in credit card vouchers will be required at check in.

CHECK-IN AND CHECK-OUT:
Check-in is from 3:00 p.m. onwards. If you arrive earlier, we can store your luggage until your room is ready.

Checkout is at noon. Guests who already checked out, but are not yet departing can ask at the front desk for assistance in storing any luggage. Late checkouts are available on request and are subject to room availability and occupancy level. Please check with the hotel’s front desk on the day of your departure for the availability of a late checkout. An extra charge may be incurred.

GENERAL INFORMATION:

  • Pets or service pets are not allowed.
  • All our studios have one Queen bed per room. There is not option of two beds at the hotel. However, we can provide a day bed, a sofa bed or a rollaway bed, if requested by the guest.
  • Our hotel is a peaceful and tranquil place. This is why we do not accept loud guests that create disturbances or threaten any other guests or hotel staff.
  • All rooms are no smoking. Garden areas and terraces are smoking areas. An extra charge may apply in cases where there is any smoking inside rooms.
  • Specific room location or unit number can’t be guaranteed due to unexpected changes in the hotel’s daily operation. However, we will note your request and do our best to provide the room of your preference or at least a similar room.
  • There is no restaurant on site. However, we have the facilities to provide a complimentary breakfast on your balcony as well as snacks and drinks during the day at the beach or in your room. Additionally, you can order from the menu of our neighbor restaurants to be delivered to your room. Direct bookers enjoy the American Breakfast exclusive and third-party reservations receive the Continental Breakfast.
  • There are no phones in the rooms.
  • TV cable service is provided by a local Mexican company so there are no foreign channels in the list beside those included in the regular cable service.
  • The Wi-Fi connection in the rooms and common areas are acceptable for the region. We provide 10M, which may be insufficient for certain pages or internet activities.
  • If transportation service is required, please submit the flight information by email to the hotel at least three days prior to arrival.
  • Lost room keys, damages in sheets or bedding clothes and/or lost beach towels will incur additional charges at checkout.